After all the paperwork was signed and the bank finished their approval it was time to get an auto transport company to pick up the Wrangler. This was the most gut wrenching and tedious process as it took longer than I thought to find a driver to pick up in Sullivan, IL. When I finally found someone to pick up the Wrangler, Drew was there every step of the way to ensure the Wrangler got on the auto transport and was on its way.
After the car show, we decided to throw practicality out the window and get a Jeep Wrangler Unlimited. The problem was finding it in the color combination & package that she wanted. We searched all over the US and there were only 5 to be had. Of course now we had to deal with finding a dealer that would be willing to work with us since we also had to either trade in or sell our existing vehicle before we could buy the Wrangler. Since my wife's BDay was coming up I decided to do all of this incognito since I already knew I had her blessings and just tell her that we couldn't swing a deal with any of the dealerships.
A week later the Wrangler was delivered and I was elated that it was here. To be honest, I was actually somewhat skeptical about the whole process as this was a long distance deal and I didn't think it would come to fruition. I had to pinch myself a number of times to make sure I wasn't dreaming. It was a long 4 week process in which I had to keep it a secret from my wife. That was tough to do cause I knew how much she wanted the Wrangler and I could just see the sadness in her eyes.
Drew was able to work his magic and we were able to come to an agreement on the trade in of our current vehicle and purchase price of the Wrangler. Drew handled all the paperwork which he sent to me to sign and was very meticulous and detailed about what needed to be done. The entire two week process went as smooth as I could have ever hoped for. It did take longer than just going to your local dealership but that's to be expected when you're dealing 2000 miles away.
We are both very grateful for all that Drew and his team has done to make this a reality. Drew went above and beyond and many times I wondered why as I'm sure he could have sold the Wrangler to someone local and not have to deal with all of the hassles. We're sure glad he didn't though. Drew is a great guy and made the entire process as seamless as possible.
Thank you so very much to Drew and Jackson Family of Dealerships for helping me surprise my wife and making this all possible. You guys rock.
Josh Gingerich, our salesman, was friendly, respectful, and patient. I was very impressed with the whole dealership. Glad we made the short trip to Sullivan for a good car buying experience.
The rest of the team was also great...including Will, Tyson, and Josh.
A very good experience. We got the deal on the car we wanted with a pleasant team of salesmen. Owner, Mark Jackson just happened to be there on the night we bought our new car and he was a pleasure. A real self-made man with a rich history of success.
Wonderful experience! Friendly, courteous, caring. Went above and beyond to get the van we wanted. We did have a problem and Tyson took care of it very efficiently. Thank you! You all renewed my faith in car dealerships!
Customer service sucks, sales department horrible can't fix the problems needed to be fixed
So some background. A month ago, my wife & I went to the OC Auto Show. We went for mainly one reason. It was to check out the Jeep Wrangler. Keep in mind that my wife has always wanted a Jeep Wrangler but it was never the right time or just wasn't a practical family vehicle. Anyway, we got to go on a ride along where the Jeep driver showed us what the Wrangler was capable of. After the test drive my wife was hooked even more so than she'd ever been. We then saw a Wrangler on the showroom floor with the 75th Anniversary Package with Saddle Brown Leather interior. She was in love with the interior and earlier in the day she saw someone driving a tan (Mojave Sand) Wrangler on the street. That was the color combination that she just had to have with the 75th AE package.
When I finally got to surprise my wife with the Wrangler her elation and happiness was priceless and well worth the efforts that it took to get the Wrangler for her. It's definitely a BDay that she won't forget. I don't think she has stopped smiling since she got it.
Loved getting our car from Jackson! Will never buy another can anywhere else. They were very nice and great with kids. There was a clean waiting room with a t.v., coffee, and they have the best service on your cars. They even do oil changes for 2 years on a new car purchase.
The first dealership I contacted was Jackson Family of Dealerships and boy am I glad I did. I looked at their website and found out that Drew was the General Sales Manager so he was the guy I wanted to speak with. I spoke to Drew and explained my situation and what I was looking for. From the moment I started talking to him I knew he was genuine and was willing to help in any way he could.
Jackson Chevrolet Buick Gmc is a US Car Dealer based in Sullivan, Illinois. Jackson Chevrolet Buick Gmc is located at 1320 W Jackson St, Sullivan, IL 61951, USA.
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